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Terms and Conditions
Local bulk bag delivery
We deliver FREE*. If you prefer, you can mention a desired delivery date in the 'Special instructions' section when making an order and we will do our best to accomodate that desired delivery time. We try to deliver within 5 working days. This can vary during the colder months and busy periods.
We will notify you by email and SMS your delivery day and time.
Nationwide delivery and crate delivery
This is done by taillift pallet delivery vehicles in a lorry and using a pallet truck to wheel the logs to your property. Access must be a fairly level surface, and not gravel or grass, or the logs will be left kerbside. Your desired delivery day is selected at the checkout stage. Someone must be present to sign for the delivery unless specific delivery instructions have been given at the checkout stage. Aborted deliveries will be charged to the customer at the full delivery cost to us.
Online payments are processed securely using PayPal. We accept all major credit and debit cards as well as direct PayPal payments.
Cancelled orders will be refunded provided the order has not been dispatched. If the goods have been dispatched then the cancellation and return delivery charge of £40 will be applied.
Defective Goods and Returns Policy
You may contact us if you are ever dissatisfied with your order. We will make our best efforts to resolve any problems with your order.
If our products do not reach you as they were described on our website (for example, if you received the wrong size of logs) we will grant you a full refund (including delivery cost) for the faulty products being returned provided the goods are returned in a saleable condition. All of our logs are tested for moisture before dispatch. We will not accept any claims for firewood which has not been tested upon acceptance of the delivery.
We store the following information on customers:
- Customer name
- E-mail address
- Billing Address
- Delivery Address
This information is used when making an order, and to ease the process of making future orders and to provide a historical record of a user's orders.
We will not pass on or sell your details to any third parties. We do pass on your delivery and contact details to our third party delivery company for delivery puropses only.
You may contact us at any time via our online contact form or by telephone - 01653 668177:
Our registered company address is Dalby Firewood Limited, 2 Hallgarth, Pickering, North Yorkshire, YO18 7AW; but if you wish to write to us please address your letters to:
Middle House Farm